SmengoDocs

Manage your subscription

Only the organization owner can manage the subscription. Go to the user menu → "Plans and billing".

Start a subscription

If your trial has ended or you want to switch to a paid plan early:

  1. Open "Plans and billing".
  2. In the "Your modules" section, pick the modules you need - Core and, if needed, Pilot, Timesheet, HR.
  3. Click "Go to plans" - you'll be taken to the checkout page powered by Paddle.
  4. Enter your payment details and confirm. Access is restored immediately after a successful payment.

Change your modules

To upgrade or downgrade:

  1. Open "Plans and billing" and click "Go to plans".
  2. Change your module set. When you add a module, the prorated difference for the remaining period is charged right away. When you remove one, the change takes effect at the start of the next billing cycle.

Cancel your subscription

Cancellation is available through "Go to plans" - Paddle opens, where you can manage your subscription including cancelling it. Your subscription stays active until the end of the paid period. After it expires, your organization switches to read-only mode - data is never deleted.

Payment provider

All payments are processed by Paddle, an international Merchant of Record. Paddle accepts Visa, Mastercard, and other popular payment methods, issues tax invoices, and handles VAT compliance for your country.

Next steps

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