Risks and workload signs

Smengo reviews the last 4 weeks of your data on its own and surfaces risks before they become problems. There is nothing to configure: the rules are built in, and everything is computed from your schedule and check-in data.

The Risks widget on the dashboard

The widget is visible to everyone with the View dashboard permission. Each card answers "what happened, where, and why it matters". The system looks for five risk types:

• Recurring lateness — an employee was late 3 or more times in 14 days (only lateness beyond your organization's grace period counts).
• Overtime — weekly hours above your organization's limit two weeks in a row, or hours noticeably above plan over 14 days.
• Recurring staffing gap — the same weekday in the same department keeps falling below the minimum from your alert settings.
• Plan vs. actual deviation — a department's actual hours over 14 days differ from planned by 10% or more.
• Swap spike — unusually many swap requests and shift declines over the last week.

The Critical label means the threshold was exceeded significantly and deserves attention first; Watch means the trend is already visible.

If there are no risks, the widget says so — "all clear".

Signs of elevated workload

The "Signs of elevated workload" tile is visible only to users with the Manage employees permission. The system combines signals per person — overtime, lateness, shift declines — and assigns a level:

• watch — one signal; just keep an eye on it;
• elevated — two or more signals, or one strong signal; a good reason to talk to the person and review their schedule.

The same sign appears in the employee card as a quiet badge next to the department. It is a hint for the manager, not a judgement of the employee: the wording is deliberately neutral, and this information never goes to digests or Telegram.

Risks in the morning briefing

If you use the Daily Briefing, it now includes a short block about department- and organization-level risks: staffing gaps, plan deviations, swap spikes. Personal employee signals are never included in the briefing — they are only visible in the app to users with the permission. The briefing price does not change.

Where the thresholds come from

Thresholds are built into the system and chosen conservatively to avoid noise. Your own settings are used too: the weekly hours limit comes from Work rules, the lateness grace period from shift settings, and the department minimum from alert settings. If one of these rules is disabled, that particular check is simply skipped (overtime is then evaluated only against the plan).